A FIRST LOOK AT OUTLOOK 2013

• Starting outlook 2013
• The Microsoft outlook 2013 screen
• Help in outlook 2013
• Printing help sheets
• Microsoft outlook navigation pane
• Microsoft outlook ribbon
• Closing outlook

TERMINOLOGY & CONCEPTS

• What is email?
• The structure of an email address
• The advantages of using email
• SMS (Short Message Service)
• Voice over internet protocol (VOIP)
• Instant messaging
• Online (virtual) communities
• Social networking websites
• Internet forums
• Chat rooms
• Online computer games

SECURITY ISSUES

• Spam
• Viruses
• Phishing
• Digital signatures

SENDING MESSAGES

• Creating and sending your first email
• Checking that your email was sent
• Sending emails to more than one person
• Receiving and reading emails
• Sending a copy of a message to another address
• What is a blind carbon copy?
• Sending a copy of a message to another address using blind carbon copy (bcc)
• Think about the message subject – short and descriptive
• Spell checking your messages
• Attaching a file to a message
• Deleting an attached file
• Issues when sending file attachments
• Setting message importance
• Setting message sensitivity
• Saving a draft copy of an email

RECEIVING, READING AND REPLYING TO MESSAGES

• The inbox folder
• Opening the inbox folder
• The inbox screen
• Selecting a message
• Reading a message
• Switching between open message windows
• Forwarding a message
• Opening or saving an attached file
• Replying to the sender of a message
• Replying to the sender and all recipients of a message
• Setting message reply options so that the original message is inserted, or not inserted
• Printing a message
• Printing options

MANIPULATING TEXT AND FILES

• Selecting a word within the message window
• Selecting a line within the message window
• Selecting a paragraph within the message window
• Selecting all text within the message window
• Selecting text using the mouse
• Copying text to the clipboard from a message
• Pasting text from the clipboard into a message
• Copying text from one message to another
• Cutting text to the clipboard from a message
• Moving text from one message to another
• Deleting text in a message
• Deleting text to the left of the insertion point
• Deleting text to the right of the insertion point

PEOPLE AND CONTACTS

• What are people contacts?
• Opening the people folder
• Creating a contact
• Adding the sender of a message to your contacts list
• Addressing an email to a contact
• Deleting a contact
• What is a contact group?
• Creating a new contact group
• Adding an email address to a customised contact group
• Removing an email address from a contact list
• Sending an email to an entire contact group list

ORGANISING MAIL

• Searching for a particular email message
• Searching for messages by sender, subject or content
• Creating a new mail folder
• Moving a message to a different folder
• Deleting a mail folder
• Sorting the contents of the inbox
• Deleting a message
• Opening the ‘deleted items’ folder
• Restoring a message from the ‘deleted items’ folder
• Emptying the ‘deleted items’ folder
• Automatically emptying the ‘deleted items’ folder when you exit outlook
• Flagging a message
• Removing a flag mark from a mail message
• Marking a message as unread
• Marking a message as read